Job Overview
We are seeking a guest-focused and operationally sharp Training Support Specialist in Hotel Management to join our hospitality faculty. As the hospitality industry embraces luxury tech, personalized guest experiences, and sustainable operational models, your role is to support the training of future hotel leaders. You will facilitate the delivery of curricula that blend core front-office/back-of-house operations with advanced revenue management, hospitality marketing, and service excellence, ensuring students are prepared to manage high-standard property environments.

Job Responsibilities
Program Coordination: Manage the logistical execution of hospitality training modules, ensuring that lab environments, software simulations (e.g., PMS), and guest-experience roleplay exercises are fully prepared.

Instructional Support: Assist Lead Instructors in facilitating classes on Hotel Operations, Revenue Management, Food & Beverage (F&B) Management, and Housekeeping Standards.

Practical Lab Facilitation: Oversee simulated front-office setups, banquet service workshops, and revenue forecasting lab sessions using industry-standard Property Management Systems (PMS).

Curriculum Maintenance: Assist in updating training materials to reflect current trends, such as digital check-in technologies, sustainability initiatives (e.g., waste reduction in F&B), and experience-based tourism.

Assessment & Feedback: Coordinate the evaluation of student performance in service simulations and operational case studies. Provide supplemental guidance to ensure technical proficiency in guest interaction and problem-solving.

Industry & Partner Liaison: Facilitate site visits to partner hotels, coordinate internships, and invite industry experts for guest lectures to bridge the gap between classroom theory and real-world hospitality service.

Quality Assurance: Monitor training effectiveness via student evaluations and feedback from industry partners, providing data-driven recommendations to the program management team.

Job Requirements
Education: Bachelor’s degree in Hotel Management, Hospitality, Tourism, or a related field (a professional certificate in hotel operations or revenue management is highly preferred).

Experience: 1–3 years of professional experience in hotel operations (front office, F&B, or sales/marketing) or a hospitality education support role.

Technical Skills:

Working knowledge of Property Management Systems (PMS) like Opera, Mews, or similar platforms.

Understanding of hospitality KPIs (RevPAR, ADR, Occupancy rates).

Familiarity with digital service tools and guest feedback management systems.

Soft Skills:

Service Excellence: A strong commitment to professional service standards and the ability to instill this in students.

Organizational Agility: Ability to manage multiple operational details (schedules, equipment, lab setups) in a fast-paced environment.

Communication: Exceptional interpersonal skills and the ability to convey complex operational procedures clearly.

Adaptability: A forward-thinking mindset regarding the changing expectations of modern travelers.

Benefits
Competitive Compensation: Attractive salary package with potential for performance-based bonuses related to program and student success.

Professional Development: Support for industry certifications (e.g., CHIA), attendance at hospitality trade shows, and access to internal training programs.

Dynamic Work Environment: A collaborative environment that values service innovation and excellence in asset management.

Comprehensive Benefits: Full health insurance, paid leave, and retirement benefits in accordance with local labor laws.

Career Growth: Defined pathways toward roles such as Program Coordinator, Hospitality Trainer, Front Office Manager, or Revenue Analyst.Hotel Management Coordinator, Hospitality Training Assistant, Front Office Operations Specialist, Hotel Operations Support, Academic Support (Hospitality).

Industry Keywords: Hotel Operations, Revenue Management, Guest Experience, Front Office, F&B Management, PMS, Service Excellence, Tourism.

Attributes: Guest-focused, Professional, Detail-oriented, Adaptable, Communicative, Organized.

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